What are managed services? The “official” definition is as follows:
Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.
What does that really mean for my business?
Instead of waiting for something to break, and then calling in tech support for “break-fix” services, Alpha Dog Systems can keep an eye on your computers and network for you. If something starts to go wrong, we’re there to fix it before it takes down your whole business. We use Microsoft’s Intune software to monitor your systems, and catch problems as early as possible. We also take care of patches, backups, and security, so you can worry about running your business instead of running your network.
Managed Services vs Break-Fix
Managed services are a change in the way that a business deals with technology. Instead of doing it the old-school way of break-fix (which literally means wait until the server, desktops, or other critical networking devices fail, then scramble to fix them), a business using managed services can focus on the prevention of these problems before they disrupt employees, management, and clients.
If you get behind in such things as backups, patches, and security, you greatly increase the odds that you’ll face an IT outage or another problem down the road. If your email, financial application, or your network goes down, you can face substantial productivity and revenue losses.
Break-fix isn’t always right for your business
Break-fix maintenance fixes problems as they happen. This means something has to go wrong before you get any service, resulting in downtime and a reduction in performance while you wait for the problem to be fixed.
No business can really afford the risk and uncertainty of relying on break-fix maintenance. Your business needs a reliable IT system. If you have separate suppliers responsible for different parts of the system, you have to worry about who should be providing the service you need. You don’t have time for that.
Do managed services cost more?
Surprisingly, no! Most managed services actually cost less than traditional break-fix, especially when you factor in the cost of downtime. Remote monitoring and maintenance and the prevention of major issues allow a managed services provider to be more efficient than constantly sending out a technician to visit customer sites. In this case, managed services can be a better service without actually charging more.